Clients are the lifeblood of a business because they generate revenues and profits. But acquiring them is a daunting challenge in a competitive landscape. You need to hook them with a great first impression, even during the early stages of conversion. But getting potential leads on your side requires out-of-the-box tactics, as you must find ways to build trust to get them moving down the conversion funnel. While every customer is different, you can rely on some standard tactics to get them to your side. Let us share a few quick hacks to impress and engage potential clients.
Keep the interactions client-centric
While you are in the business to earn money, it is the last thing you should focus on while chasing leads. Remember that keeping the interactions client-centric is the key to winning them over, so make everything about them. Rest assured, profits will come even if you do enough to win trust for your brand and services. Every message or interaction you have with the potential client should show your intention to serve them.
Provide instant gratification
Buyers have endless options, so they can easily move from one seller to the other if they are unhappy with the initial interactions. Providing instant gratification is the best way to keep your potential clients engaged until conversion. Respond immediately when they connect with you. Be on time, whether you meet them physically or virtually. Showing people that you value their time goes a long way in impressing them.
Be ready to show, not tell
Converting first-time leads is the most challenging task because you cannot leverage their past experience with your brand and product. But you cannot always connect physically with potential clients to give them an in-person experience. Be ready to show your brand story and products rather than trying to move them on your side. You may not have everything on your website or social media. But you can create link for image to quickly share it with the potential client. Sharing image links ensure convenience for recipients and privacy for senders.
Surprise and delight
Another surefire way to impress and engage potential clients is by surprising and delighting them. A special offer or a first-time discount is the way to go. They will be keen to buy from you when they get a great deal. A quality product and great services do the rest to build loyalty and retain customers for the long haul. Think of more creative ways to surprise and delight them, such as wishing them on special occasions and sending emails with engaging content.
Follow up appropriately
People are short of time, so they likely forget brands and sellers within a short span. Following up with them is the only way to be in sight and mind. Plan to follow up after an appropriate timeline because going too soon can irritate them. Conversely, long gaps may get your brand off the customer’s radar. Also, have compelling content for emails to keep them hooked. Be ready to answer questions and address doubts during follow-up calls and meetings.
Keeping potential clients engaged takes creative thinking and strategic planning for brands. These simple tips cover both fronts, so you must embrace them sooner than later.